customer service Archives

April 12, 2021

Why even a small business needs a dedicated customer support number

When you’re starting a small business, you might assume one phone number is plenty. If a customer needs something, they’ll call the main number, and someone will handle it. Having a dedicated customer support number sounds like something you’ll maybe implement waaaaaay down the road, right? Many small business owners are surprised to learn that this isn’t necessarily a great approach — and it could be setting your business up for problems in the future. A dedicated

April 9, 2021

Is it better to call or text?

To call or to text ... that is the question! It used to be that when you called someone, there was a pretty good chance they’d picked up the phone. If not, they would definitely respond to your voicemail

March 13, 2021

Grow your small business — it’s all in the numbers

While many small businesses communicate with their clients via email and video meetings, there’s still a time and place for a good old-fashioned telephone call. What do your digits tell the world about your small business? Do those 10

March 12, 2021

Get organized with smarter business phone numbers

When you’re starting a new business, things can escalate quickly — and while what’s actually a sign you’re doing well, it can feel a little overwhelming. Few entrepreneurs start a business armed with all of the knowledge (and tools)